Shipping & Return Policy

Shipping

  • We currently  ship to USA only.

  • Orders are typically processed within 1–3 business days, print on demand products (as listed in individual description) may take longer as they are fulfilled by a 3rd party.

  • Delivery times vary based on location and shipping method.

Shipping Costs

  • Calculated at checkout based on location and shipping option.

  • Free shipping on orders over $99, where applicable.

Returns

  • Returns accepted within 30 days of purchase.

  • Items must be unused, in original packaging, and with proof of purchase.

  • Customers are responsible for return shipping unless the item is defective or incorrect.

  • Print on demand products are not able to be returned due to their custom nature. If there is a manufacturer defect present upon receipt, please email us  with a description and photo and we will do our best to issue a replacement or refund, as determined on an individual basis.

Refunds

  • Once the return is received and inspected, we’ll notify you of the approval or rejection.

  • Approved refunds are processed to the original payment method within 5–10 business days.

Contact for Returns

Email: heypartner@concrete-cowboy.com